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RETURN POLICY

GENERAL  POLICY
Our design team at Taryn Flanagan Interiors has hand selected these products because we love them.
FOR MOST ITEMS WE OFFER TWO DAYS TO INITIATE A RETURN:
•    Excludes Mirrors.
•    Via Your Own Preferred Carrier and at your cost to our studio at 22 Emoyeni Drive, Hillcrest, Kwa Zulu Natal.


Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and a handling fee of 15%. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 10 business days for the refund to reflect back in to your account.


DAMAGED PRODUCT
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. 
These are examples that do not qualify for a return:
•    A minimal colour change or movement cracks, especially on our natural material products ie: wood, leather, rattans, stone and raffia.
•    If our care and installation guidelines have not been adhered to by yourself.


TO RETURN AN ITEM VIA YOUR PREFERRED CARRIER
If you would like to use your own return shipping method, please notify us on info@tdsagency.co.za. Please return back to:
Taryn Flanagan Interiors
22 Emoyeni drive, Hillcrest, Kwa-Zulu Natal, South Africa 3630


LIGHTING RETURNS
Our customers are responsible for return shipping. Refunds are  made to the original method of payment, less original shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.  
Please note, once the fixture has been received, a quality control review will be issued. This process takes  approximately 3-5 business days from the date of receipt. A refund will be issued once completed within 7-10 business days, less return shipping and a 15% handling fee.
If you receive lighting that is incorrect or damaged, please notify us 48 hours at info@tdsagency.co.za to file a claim. Any notifications or claims outside of this window will  be denied. We cannot process a claim or issue a return on lighting that has been installed.


REQUIREMENTS FOR LIGHTING RETURNS 
•    Item(S) has been delivered Within The Last 30 Days.
•    Item(S) Are Unused/Uninstalled.
•    Item(S) Must Be In The Original Packaging. This Includes All Original Packaging Material And Original Factory Information And Paperwork.
•    The Item(S) Must Be Packaged Exactly As It Was Shipped. Do Not Write Or Put Any Markings On The Outside Of The Packaging. Any Slight Variation In The Repackaging Could Cause The Piece To Be Damaged In Transit, Making The Return Invalid.
•    There Is A 15% handling fee On All Returned Lighting.
•    Any Customized Lighting Is Non-Refundable. This Includes Any Changes To Overall Chain Length (Lengthening Or Shortening / shades etc).


FURNITURE
Furniture orders may be cancelled within 24 hours of submitting the order. All furniture sales are final after this cancellation window. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.
If a defect is discovered and/or delivery is refused, please contact info@tdsagency.co.za. 
Furniture that is refused due to size will be exchanged for credit only. Furniture that is refused due to non-damage or defect related feedback will be will be issued credit as a refund less the original shipping and handling fee charges, a 15% handling fee, and any return shipping fees.


FURNITURE SHIPPING & DELIVERY UPDATES
Most of our furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. Items are manufactured on order, most pieces ship within 4-6 weeks of order receipt. Transit typically takes 7-10 business days barring any delays. This timeframe includes hub transfers, sorting, and inspections. Once ready to be delivered, a local delivery carrier agent representative will reach out to you directly to schedule a time that works for you to deliver your piece.
The local carrier agent representative will assist in moving and placing the piece in the desired space of your home (no more than one flight of stairs). Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery agents are not permitted to move existing furniture to make room for the new item. They are also unable to remove unwanted furniture or make any modifications to your home.
We ask that you take the time to review your delivery upon its arrival and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please email info@tdsagency.co.za.


STOCKED DECOR ITEMS
We accept returns for decor pieces within 30 days of delivery with proof of purchase. We regret that we are not able to cancel orders for in-stock merchandise once they have been shipped to the client.


GENERAL DECOR ITEMS
Lead time and shipping varies depending on the product. Information will be specified in each product description. Please note, changes to an address cannot be made after 48 hours of order receipt. Once your order has been placed in our shipping queue, we cannot make changes to the order.


PILLOWS / TEXTILES
We strive to have all in stock items shipped as quickly as possible. Certain products are made to order  and will ship within 5-7 business days. Carrier tracking information will be provided once shipped.  Transit times vary depending on product and location. Once shipped you should expect your order to  arrive in 2-7 business days. Most of our pillows are stock items, but should additional ones of the same design be required, there will be a 3-4 week lead time on the extra units.


BACKORDERED ITEMS
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping  timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur  and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship  any available items. Furniture orders cannot be cancelled due to a backorder unless notified in within 48 hours.


OVERSIZED/FRAGILE DELIVERIES 
Most of our furniture and lighting, in addition to large lighting, will be delivered third party by a delivery service provider. If in stock, most pieces ship within 3-4 weeks of order receipt, unless otherwise specified. Custom pieces usually ship within 8-10 weeks unless otherwise specified on the product page. Transit typically takes 7-10 business days. This timeframe includes hub transfers, sorting, and inspections. 

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